Shipping & Returns
Request a return within 14 calendar days of delivery. Change-of-mind returns must be unopened, sealed, and properly stored. Damaged, incorrect, or defective products are handled separately.
Recommended policy draft for attorney and merchant review. Confirm operational details and applicable legal requirements, and obtain approval from qualified counsel before the store accepts orders.
Shipping and delivery
U.S. shipping is $18.00 for orders below $500.00 and free for orders of $500.00 or more. Eligibility is based on the merchandise total after discounts and before taxes or shipping. Available destinations, shipping methods, charges, and estimated delivery dates are shown at hosted checkout. Delivery estimates are not guarantees. Provide a complete, accurate delivery address and contact us promptly about address errors or tracking concerns.
Return eligibility
For a change-of-mind return, contact us within 14 calendar days after delivery. Products must be unopened and unused, with all original manufacturer seals intact, in their original packaging, and with lot labels and accompanying documentation preserved. Products must have been stored in accordance with the published product specifications. Provide an order number or other proof of purchase. Approval is subject to inspection and verification of these conditions.
Products that are not eligible
Opened, used, partially used, unsealed, tampered-with, contaminated, or improperly stored products are not eligible for change-of-mind returns. Products with removed or altered lot labels are also ineligible. These exclusions protect material integrity and do not remove remedies for damaged, incorrect, defective, or misdescribed products, or any rights that cannot legally be waived.
Damaged, incorrect, or missing shipments
Please report visible damage, missing items, or an incorrect shipment as soon as possible, preferably within 7 calendar days of delivery. Include your order number, the affected product and lot number, and photographs of the packaging, shipping label, and issue when available. Keep the product and packaging while we review the concern. Do not send materials back without written instructions. This requested reporting window does not limit non-waivable legal rights.
Quality or specification concerns
Contact us promptly if a product appears defective or does not match its published specifications or lot documentation. Provide the order and lot number, the specific discrepancy, and supporting information where available. We will review the concern and offer an appropriate replacement, refund, or other remedy where warranted or required by law. The unopened-product rule for change-of-mind returns does not automatically exclude a legitimate defect claim.
Return authorization and timing
All returns require written authorization and a confirmed return address before shipment. Once approved, dispatch the return within 14 calendar days of authorization unless we agree otherwise in writing. Follow the authorized packaging and carrier instructions, including any applicable transport restrictions. Use a trackable service and keep your shipment receipt. An authorization is not a final refund decision; the return must still meet the applicable conditions.
Return shipping and fees
For an approved change-of-mind return, the purchaser pays return shipping and original outbound shipping is not refundable, except where required by law. No restocking fee is proposed under this policy. For an approved damaged, incorrect, or defective-product claim, we cover reasonable authorized return shipping when a return is necessary and refund applicable original shipping charges where warranted or legally required. Obtain approval before incurring return costs.
Refunds
We aim to inspect authorized returns and issue an approved refund within 10 business days after receipt. Refunds go to the original payment method through the hosted store or payment provider. Your bank or payment provider may take additional time to post the credit. We will explain any rejection or partial refund. Rejected materials are not automatically shipped back; any further handling must be agreed in writing and comply with applicable transport requirements.
Cancellations and exchanges
Contact us as soon as possible to request a cancellation. We can cancel an order only if fulfillment has not progressed too far; cancellation is not guaranteed after shipment. Approved refunds follow the process above. For a change of product, request an eligible return and place a new order rather than sending an unapproved exchange.
Your legal rights and contacting us
This policy does not restrict statutory rights or remedies that cannot be excluded by agreement. Contact us through the Contact page or at support@peptidelattice.com for return authorization or order concerns. Do not include payment-card details or other sensitive information in your message.
